The Shuswap is a region rich in the generosity of its residents and the natural beauty of its surroundings. In the same tradition as the First Nations people who welcomed and assisted our predecessors, we welcome New Canadians of all beliefs and backgrounds coming to live in the Shuswap.

It is the goal of the Shuswap Community Response Protocol to build on this tradition of respect and tolerance by:
  1. Employing Compassion: Supporting the use of restorative justice, healing circles, community sentencing and other programs and approaches focused on healing the victims, reforming the offenders and protecting the peace;
  2. Branding: Celebrating our historic and current readiness -- both as individuals and as communities -- to welcome and embrace individuals of diverse ethnic, religious and cultural backgrounds;
  3. Pre-empting: Warning those who would seed dissension amongst us, by verbally or physically abusing minorities within our community, that such behavior will be met with our collective resistance and censure and by auditing our policies, procedures and practices to eliminate potential systemic barriers to the inclusion of everyone;
  4. Including: Working to ensure that all residents -- regardless of their race, culture, religion, sexual orientation, or gender-- have equal opportunity to achieve their full potential;
  5. Responding: Taking the necessary corrective, legal and/or disciplinary actions to ensure that our workplaces and public spaces are safe spaces;
  6. Educating: Utilizing existing opportunities within the educational, arts, and cultural communities to foster multicultural awareness and understanding;
  7. Providing Leadership: Employing the collective moral authority of community political, business, religious, and organizational leaders to promote public attitudes and behaviors that make everyone feel welcomed and included in our community;
  8. Mentoring: Utilizing opportunities within our communities to demonstrate our ability, despite our different religious, cultural, ethnic backgrounds and life style choices, to work and live together in social harmony and mutual respect.

  1. Witnessing Racist or Hateful Incidents
    Note the available facts of the situation including: names, phone numbers, addresses, physical description(s) of the offender(s) and victim(s). A specific and factual report of the event details, including anything leading up to the event, the nature of the event itself, and the consequences of the event on the victim and other witnesses.

    Tend to the immediate needs of the victim for comfort and support, and secure a safe or protected space where the victim can relax without fear. Contact family/friends and remain with the victim until they arrive.

    If the victim’s physical safety is at issue, call for the police,

    If serious injury is involved call for medical assistance, ambulance, etc.

    Where your physical safety is not an issue, document as many details as possible and report to the relevant authorities.
  2. How to report

    If the incident occurs within an educational, community or local organization, report to the Principal, Manager, or Supervisor – indicating that you believe this to be a “Critical Incident”.

    If the incident is one posing no immediate threat of physical safety (such as signage, graffiti, posters, offensive messaging, etc.) then gather the information required and report to the individual responsible for the location of the incident (school, workplace supervisor, or if public property, to the Municipal Corporate Officer.

    Ask if there is a specific form to be completed in order to lodge an official complaint that requires action. If you require assistance in filling out this report, you may contact your Union (for employment /workplace related events), Shuswap Settlement Services, the local Family Resource Centres, the school counsellor (for school related events) and/or local clergy for advice and support.

    If the incident causes physical or psychological injury, the victim might consider filing a complaint with the Human Rights Commission or the local RCMP.

    Individuals can receive more information on reporting a hate crime in Canada by visiting the website or report the crime on line to .
  3. How to respond

    If there is a victim involved whose health or safety is compromised, call an ambulance and/or police for an immediate response. Otherwise, provide simple humane and compassionate support and comfort until the victim is capable of undertaking action on their own or with your support.
    Types of complaints
    Offensive verbal abuse based on race, or perceived sexual orientation, gender, ethnic or cultural origins, religious or political beliefs or other protected grounds

    Physical assault of any kind (based on any of the protected grounds).

    Property damage or any other Criminal offenses (based on any of the Protected grounds)
    Agencies to receive complaints
    • If committed in a workplace, report to the employer/management and/or the employee union or association.
    • If committed in a business establishment, report to the owner.
    • If committed in a public facility, report to the administration.
      Report to the Human Rights Commission
      (1 888 440-8844)
      or complete an online report to


    Contact Information
    RCMP (Emergency 911)
    Enderby Detachment 250 838-6818
    Salmon Arm Detachment 250 832-6044
    Sicamous Detachment 250 836-2878
    Local Governments
    City of Enderby 250 838-7230
    City of Salmon Arm 250 833-0377
    District of Sicamous 250 836-2477
    Splatsin Band 250 838-6496
    Neskonlith Ban(250) 679-3295
    Adams Lake Band 250 679-8841
    Public Institutions
    North Okanagan-Shuswap School District (250) 832-2157
    Shuswap Lake General Hospital (250) 833-3600
    Okanagan College (250) 832-2126
    Human Rights Commission (Vancouver) 1 888 440-8844
    WelcomeShuswap Immigrant Services 250 804-2726
  4. What to expect when filing a complaint – processing steps

    A formal complaint to the RCMP and/or the Human Rights Commission will be an extended exercise and will require stamina and endurance. It is advised that the victim seek support, encouragement, and advice before undertaking the process. It will be particularly important in some circumstances for the victim to seek a friend or advocate who can support them throughout the process.

    A formal complaint to an institution can also be assisted greatly with the support of a friend or a supporting agency.

    An informal complaint may be appropriate in some circumstances, but make note of the date on which you notified the organization, keep a record of what you reported and document any communications.

  5. Victim assistance while filing and pursuing a complaint Where a complaint is filed with the RCMP, there is a Victim Assistance Unit which can provide support through the process.

    Where a Human Rights Complaint is filed, the Commission will assign an investigator to review the facts and recommend a course of action. The BC Human Rights Coalition offices in Vancouver can provide assistance and support in this process.
    Where the complaint is referred by the receiving agency to the Community Justice Centre, volunteer case co-ordinators will assist you through the process of a resolution conference or a short-term transformative dialogue with the offender.


    Crisis Line (24 hrs.) 1-888-353-2273
    Victim Link BC (24 hrs.) 1 800 563-0808
    Kids Help Phone (24 hrs.) 1 800 668-6868
    Parents Help Line 1-888-603-9100
    Canadian Human Rights Commission 1-888-643-3304
    BC Human Rights Tribunal 1-888-440-8844
    COMMUNITY SUPPORT Stopping the Violence 250-832-9700
    Women’s Emergency Shelter 250-832-9616
    Victim Assistance 250-832-0005